Complaints Policy
1. Purpose
This policy aims to provide individuals featured in our content, whether in videos, images, or other media, with a mechanism to express concerns or complaints regarding their portrayal.
2. Who Can File a Complaint?
Any individuals depicted in our content who have concerns about their portrayal are eligible to submit a complaint under this policy.
3. Submitting a Complaint
To submit a complaint, the affected individual can send an e-mail to sales@amazingcontent.com providing the following information:
- Name of the depicted individual
- Contact information for follow-up
- Description of the concerns or complaints
- Evidence such as links to the relevant content or screenshots
4. Handling of Complaints
Upon receipt of a complaint, we will thoroughly review the matter and respond appropriately.
This may include:
- Removal or editing of the relevant content
- Contacting the affected individual to further discuss the matter
- Clarification and resolution of the issue amicably
5. Privacy
All information provided as part of a complaint will be treated confidentially and used solely for the purpose of investigating and addressing the complaint.
6. Timeframe
We endeavor to process complaints as quickly as possible. The exact processing time may vary depending on the complexity of the complaint, but we will strive to respond within 7 business days.
7. Contact Information
For any inquiries or to file a complaint, please contact us at our e-mail address stated above.
